OpenPhone has launched Sona, a brand new AI-powered agent designed to make sure companies by no means miss a buyer name once more. The announcement, made April 17, introduces Sona as the primary AI agent purpose-built for the important front-office wants of small companies and startups.
OpenPhone describes Sona as a instrument that helps companies resolve buyer points immediately and convert each interplay right into a progress alternative. With 24/7 availability, Sona goals to get rid of missed calls and the potential income loss that may observe.
“At OpenPhone, we convey all buyer knowledge and communication into one place. We set up buyer communications from begin to end, enabling groups to concentrate on constructing dependable, private relationships with their clients. Now we have already seen—with over 60,000 companies—that it will increase our clients’ top-line gross sales,” stated Mahyar Raissi, CEO and co-founder of OpenPhone. “Sona provides a brand new layer of highly effective automations that take issues off of our clients’ thoughts whereas sustaining the extent of service they need, so their companies will be always-on as right now’s shoppers anticipate.”
OpenPhone serves a broad base of small companies, which make up 99.9% of all companies in the US and account for 45% of all jobs. Whether or not it’s a Most important Road service supplier or a scaling startup, the corporate says its customers share a want to attach with clients and supply high-quality service. Nonetheless, many enterprise homeowners wrestle to handle calls amid competing priorities, resulting in missed messages and misplaced alternatives.
Sona is designed to satisfy this problem by functioning as a sensible, dependable answering service built-in into OpenPhone’s present platform. The software program combines calls, texts, and voicemails in a single interface, integrates with CRM programs, and permits group collaboration.
“Sona has fully modified how we deal with calls. It used to take six months, 5 distributors, and a number of frustration to seek out an answering service that labored. Now we have now Sona, and it simply works—we couldn’t be happier,” stated Chris Sands, CEO of the New York legislation agency Hannon De Palma & Associates. “It’s like if Siri went to legislation college and acquired its act collectively. Sona sounded polished {and professional} straight away. If consistency have been a superpower, Sona would have a cape. We’ve been on the lookout for an answer like this for years, and OpenPhone delivered.”
The legislation agency credit Sona with enhancing its 24/7 consumer response system whereas sustaining the professionalism important to its follow. OpenPhone believes this stage of service displays what many small companies want to remain aggressive.
“There comes a crucial second in each rising enterprise the place you are feeling stretched skinny — like you possibly can’t probably scale whereas sustaining the private care that defines your relationships,” stated Daryna Kulya, co-founder of OpenPhone. “That’s why we constructed OpenPhone: to assist companies scale the ‘unscalable.’ When you possibly can ship in your guarantees, talk clearly, and maintain that human contact alive — at the same time as you develop — that’s the way you stand out and win.”
Sona expands OpenPhone’s automation capabilities by managing missed calls, answering questions with data drawn from buyer data bases, and gathering detailed messages. Future characteristic rollouts will proceed to construct on the product’s core rules: ease of use, group collaboration, and unified communications.
The brand new AI agent is absolutely built-in into OpenPhone’s platform and is designed to be easy to deploy, even for non-technical customers. Sona enhances service with out decreasing management and provides capability for communication with out requiring extra employees.
Extra data and a free trial can be found at openphone.com. The corporate says extra Sona options will roll out all year long.