HP Options introduced a sequence of expanded choices designed to boost IT productiveness and sustainability, together with upgraded assist providers, a brand new system registration service, and a broader portfolio of licensed refurbished PCs. The bulletins, made forward of CES 2025 in Las Vegas, intention to streamline system administration, scale back downtime, and assist circularity targets for companies worldwide.
HP’s enhanced Assist Providers now leverage synthetic intelligence to proactively tackle system well being points, serving to organizations keep away from pricey disruptions. The upgrades can be found globally and cater to a variety of IT wants with three tiered packages:
- HP Important Assist: Provides onsite system restore to its commonplace distant assist choices. Prospects can choose in to obtain AI-powered system well being insights for proactive concern identification.
- HP Premium Assist: Presents 24/7 distant assist, next-day onsite restore, and predictive AI instruments for figuring out system points. Finish-user alerts and automatic ticketing streamline repairs earlier than disruptions happen.
- HP Premium+ Assist: Builds on Premium Assist with most well-liked entry to elements and HP service specialists, guaranteeing the quickest restore instances.
“HP helps organizations reduce worker downtime to allow them to stay productive and centered on enterprise priorities,” mentioned Marcos Razon, Senior Vice President and President of HP Lifecycle Providers. “Leveraging the facility of AI, HP is working to stop points for patrons earlier than they ever come up and provides assist employees the insights wanted for quicker first-time fixes.”
The improved assist packages can be found for each new and post-warranty gadgets and may be built-in into Managed Gadget Options.
HP additionally launched the HP Gadget Registration Service, designed to ease IT workloads by automating the registration of recent gadgets into trendy administration platforms like Microsoft Intune. The service is predicted to launch globally in February 2025 and contains:
- Automated integration: Gadgets are registered into most well-liked administration platforms in the course of the manufacturing course of, lowering the necessity for handbook configurations.
- Fast registration: Gadgets are registered inside 48 hours of transport, permitting IT groups to assign person profiles earlier than supply.
- Enhanced monitoring: Automation and reporting instruments guarantee environment friendly knowledge administration and safe entry to registration knowledge.
The service is especially well timed, with assist for Home windows 10 ending in October 2025, as organizations transition growing old system fleets to trendy platforms.
HP is rising the supply of its Licensed Refurbished PC portfolio, including extra gadgets beneath the HP Renew Options initiative. These merchandise align with rising enterprise demand for sustainable options and embrace:
- HP EliteBook 830 G8 (US solely)
- HP EliteBook 840 G8
- HP EliteBook 850 G8
- HP EliteDesk Mini 800 G6
These refurbished gadgets include a regular one-year guarantee and supply two- or three-year offsite assist packages. Availability will broaden to the UK, Spain, Sweden, and the Netherlands in April 2025, becoming a member of the U.S. and France.
“Organizations are more and more implementing circularity into enterprise practices, pushed by shopper preferences, buyer commitments, and new authorities rules,” mentioned Grant Hoffman, Senior Vice President of Operations and Portfolio at HP Options. “We’re driving a broader mixture of HP Licensed Refurbished gadgets with availability throughout extra international locations to supply dependable options that meet each efficiency and sustainability necessities.”